1. The customer undertakes to make lawful and reasonable use of the standby phone during the whole of the period it is in the customer’s possession, in accordance with manufacturer’s instructions for use.
2. The customer must immediately report any case of loss/theft/damage of standby phone to our customer care number 7703901912, any and all charges incurred for repairing that standby phone, will be borne by the customer.
3. We take 299.00 as a refundable security against the standby phone which is refunded completely upon return of the standby phone. Local services/Vat taxes extra.
4. If your gadget is collected for repair, it should take 72 hrs for it to be repaired. It could take longer depending on delays on parts approval and/ or parts procurement.
5. If gadget requires a part replacement, part cost will be borne by the customer. Our customer service team will call you exclusively to take your kind approval before we replace any parts.
6. In case the gadget is given with NO POWER/NO DISPLAY/ completely non- functional, only post our through check-up, we will be able to revert with exact diagnosis and list of parts gone bad. We follow a decision tree approach to repair the problem, thus it could be quite possible that we may call you more than once to seek a revised approval of additional parts.
7. The repair/ workmanship warranty stands for 30 days, provided gadget is not treated/opened/managed by any other vendor, post our last repair. Replaced parts warranty is separate but is still subject to the above mentioned clause. Warranty is provided for the same repair & fault. In any physically damaged gadget or gadgets with identified hardware damages, it is quite possible that any part which is intermittently working can potentially completely stop functioning, while we are in the process of diagnosing and resolving the reported issue/s. In such scenario, The On Spot will not be held liable for returning the gadget in the exact (pre-received) partial working condition, although we do not interfere with working of parts which have not been reported as faulty by customer, we will ensure that you are informed about upcoming issues if we discover them.
8. In case the customer’s device is brought to our repair centre and the customer denies/does not approve repair charge and requests return of the device, we would charge INR 299 as our diagnose / logistics charge. In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the gadget with complete amount without any deduction.
9. The On Spot guarantees 100 % data security however, due to the nature of our service, no data loss and 100% data recovery is not guaranteed. The Customer fully indemnifies The On Spot for all software/licenses validity/ originality that the customer has on its equipment/device The On Spot request to all its customers to retain original CDs/ Licenses for any loss of installed application software during the process of repair. The On Spot is not liable for any instance of pre–installed pirated software.
The On Spot has a secure and streamlined process to ensure your device’s safety, however is not responsible for any loss /damage of the gadget during the time of transit service/repair or while the gadget is in the custody of The On Spot as there are uncontrollable factors that might cause the same (theft / robbery / act of god etc.) Please note that while collecting the invoice, ensure the request ID/invoice id is mentioned at all times.
10. All phones which are fixed or repaired will be held for 15 days maximum. Post repair if delivery not claimed by the customer, after 15 days company won’t be responsible for any loss/damage.
Standby phone is provided till we complete the phone repair, 72 hours after The On Spot has repaired the device. If the customer does not claim delivery he/she has to pay rental of Rs.100 per day for the standby phone as per the company’s discretion.
11. We reserve the right at our sole discretion that replacing the old part of your device with our new part will be taken back by the company.
12. Customers have to pay our visit charges of INR 299.00 during our warranty period as per company policy.
The On Spot request to all its customer to fully ensure and sign the quality check sheet before giving & taking handover of his/her device at the time of pickup & drop, any problems unrelated to our repair will not be our responsibility post customer’s acceptance of the repaired device .
13. These terms & condition are subject to change, The On Spot reserves the rights to update or amend these terms & conditions at any time without prior notice.